Contact VIS to:

  • Get answers to questions.
  • Make a suggestion or comment.
  • Make a complaint (NOTE: When calling about a specific incident, please provide the Video Interpreter’s (VI) identification number, date, and time of call.)
  • Get assistance with relay call.
  • Request brochures, outreach material, or presentations.

VIS Help Desk Hours of Operation

VIS Help Desk services are available 24 hours a day, seven days a week, 365 days a year.

TTY: 0800 4 713 713
Voice: 08004 877877
Fax: 0800 4 329  697

NZ Relay Postal Address:

NZ Relay
PO Box 106900
Auckland 1143

Contact VIS