VIS helps NZ Sign Language (NZSL) users and English speakers communicate over the phone via a video interpreter on the internet by using a videophone. You can access this service through Skype or a standard phone. It’s available Monday through Friday from 0800-2000.

To access through Skype, use the following screen names:

  • nzvis01
  • nzvis02
  • nzvis03
  • nzvis04
  • nzvis05
  • nzvis06
  • nzvis07

If you would like to make a call to a NZSL user, call:

0800 4 877 877

How Does it Work?

Deaf and hearing people can communicate over the phone through a video interpreter. You can access this service either on a standard phone or over Skype. The video interpreter interprets the signed conversation from the deaf user, and then relays it over the phone—in real time—to the hearing person. The interpreter then signs the hearing person’s voiced responses back to the Deaf user.

VIS is for Deaf and Hearing Kiwis

NZSL users make interpreted phone calls through Skype. English speakers access VIS through a standard phone number.

By using NZSL through video, the NZSL user is able to fully express themselves in their natural language. They are able to convey facial expressions and cues to ensure nothing gets lost in translation.


Deaf Caller uses Skype to connect to a Video Interpreter (VI) using VIS.


The VI will ask for the phone number of the hearing caller


The VI places your call and interprets the call between both parties

Want to Use Your Voice or Your Landline to Make Calls?

Sign Carry-Over

This service lets NZSL users make phone calls directly from their own landline. You can bill chargeable calls to a landline number, like they were dialed directly. SCO requires a landline with 3-way/conference-calling capability and an internet-enabled device that you can use to call an interpreter on Skype.

Voice Carry-Over

VCO calls allow Deaf or hard of hearing people to speak directly to the party they are calling. This option works well for those who prefer to use their own voice. The video interpreter only works in one language direction, signing the voiced responses back to the VCO user, who receives the signed message through their video screen.