Changes are coming to New Zealand’s Relay Services:

From 1 February 2021, you will experience changes to the way you access and use NZ’s Relay Services. A new-look website will combine all services in one place, including the Video Interpreting Service.

Find out more about these upcoming changes on the NZ Relay website at:

This webpage features key information and helpful resources, including step-by-step guides and FAQs. If you need further support with these changes, please contact

In the meantime, the current relay services will remain available as usual up until 31 January 2021.

Contact VIS to:

  • Get answers to questions.
  • Make a suggestion or comment.
  • Make a complaint (NOTE: When calling about a specific incident, please provide the Video Interpreter’s (VI) identification number, date, and time of call.)
  • Get assistance with relay call.
  • Request brochures, outreach material, or presentations.

VIS Help Desk Hours of Operation

VIS Help Desk services are available 24 hours a day, seven days a week, 365 days a year.

TTY: 0800 4 713 713
Voice: 0800 4 715 715
Fax: 0800 4 329  697

NZ Relay Postal Address:

NZ Relay
PO Box 106900
Auckland 1143

Contact VIS