Changes are coming to New Zealand’s Relay Services:

From 1 February 2021, you will experience changes to the way you access and use NZ’s Relay Services.

Find out more about these upcoming changes on the NZ Relay website at:

In the meantime, the current relay services will remain available as usual up until 31 January 2021.

Contact VIS to:

  • Get answers to questions.
  • Make a suggestion or comment.
  • Make a complaint (NOTE: When calling about a specific incident, please provide the Video Interpreter’s (VI) identification number, date, and time of call.)
  • Get assistance with relay call.
  • Request brochures, outreach material, or presentations.

VIS Help Desk Hours of Operation

VIS Help Desk services are available 24 hours a day, seven days a week, 365 days a year.

TTY: 0800 4 713 713
Voice: 0800 4 715 715
Fax: 0800 4 329  697

NZ Relay Postal Address:

NZ Relay
PO Box 106900
Auckland 1143

Contact VIS